Privacy Policy

Effective Date: October 24, 2025

1. Introduction

At SynergiPro BPO Solutions Pvt Ltd ("SynergiPro", "we", "our", or "us"), protecting your privacy is fundamental to our operations. We understand that your personal and business information is valuable, and we are committed to handling it responsibly, transparently, and in compliance with applicable laws.

This Privacy Policy explains the types of information we may collect from you, how we use and protect it, the circumstances under which we may share it, and your rights regarding your information. Our services include, but are not limited to, loan recovery, customer support, chat support, email support, and data analytics. By accessing or using any of our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

We are committed to maintaining the confidentiality and security of your information while providing a high-quality experience. Please read this Policy carefully to understand how your data is collected, used, and protected, and how you can exercise your privacy rights.

2. Information We Collect

To provide, maintain, and improve our services effectively, SynergiPro may collect various types of information from you. This information helps us deliver a personalized, secure, and efficient experience while complying with legal and regulatory obligations.

  • Personal Information: Name, contact details, email, phone number, company information, and other identifiers necessary for service delivery.
  • Account Information: Login credentials, registration details, user preferences, and account settings.
  • Usage Data: Interaction patterns with our website, mobile applications, and services, including clicks, navigation, and feature usage.
  • Financial Data: Loan records, transaction history, payment status, and recovery information for business clients.
  • Technical Data: IP addresses, device type, operating system, browser type, cookies, and other tracking technologies used to optimize your experience.

3. How We Use Your Information

Your information is used responsibly to enhance our services and ensure a secure environment for all users. Specifically, we may use your data to:

  • Deliver and improve our services efficiently, ensuring reliability, performance, and security.
  • Communicate important updates, notifications, and service-related information to clients and users.
  • Ensure compliance with laws, regulations, and industry standards, including RBI guidelines.
  • Analyze collected data to generate reports, insights, and optimize business and recovery processes.
  • Detect, prevent, and respond to unauthorized access, fraud, or misuse of our services.

4. Sharing Your Information

SynergiPro values your privacy and does not sell or trade your personal or business information. We may share information in limited circumstances to provide and secure our services:

  • With affiliates, partners, or business associates for the sole purpose of delivering and improving services.
  • As required by law, regulation, or legal processes, including government requests or court orders.
  • To protect the rights, property, or safety of SynergiPro, our clients, and other users.
  • With trusted service providers and vendors who support our operations, strictly under confidentiality and security agreements.

5. Data Security

At SynergiPro BPO Solutions Pvt Ltd, we implement advanced technical and organizational measures to protect your personal and business information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, access control, and regular security audits. Despite our best efforts, no system is completely secure. We encourage users to maintain strong passwords, avoid sharing login credentials, and follow recommended best practices for online security.

6. Cookies and Tracking Technologies

Our website and services use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze website performance, and deliver personalized content. Cookies may also help us understand user preferences and trends. You have the option to manage or disable cookies via your browser settings; however, certain features or functionalities may not operate properly if cookies are blocked or restricted.

7. Your Rights

You have rights regarding the personal data we collect and process. These include:

  • Access: Request information about the personal data we hold about you.
  • Correction: Request updates or corrections to ensure your information is accurate and complete.
  • Deletion: Request removal of your personal data, subject to legal obligations and operational requirements.
  • Opt-out: Choose not to receive marketing communications, newsletters, or promotional messages.

8. Data Retention

We retain personal and business information only as long as necessary to provide our services, meet legal and regulatory obligations, resolve disputes, and enforce agreements. Once the data is no longer needed, we securely delete or anonymize it to protect your privacy.

9. Third-Party Links

Our services may include links to third-party websites, applications, or services. SynergiPro is not responsible for the privacy practices, content accuracy, or security measures of these third-party sites. We encourage you to review their privacy policies and terms before providing any personal or business information.

10. Children’s Privacy

Our services are intended for users aged 18 years and older. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 18, we will take immediate steps to delete the information from our systems.

11. Changes to This Privacy Policy

SynergiPro may update or revise this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with an updated effective date. Continued use of our services after such changes constitutes acceptance of the revised Privacy Policy. We encourage users to review this page regularly to stay informed about how we protect personal and business information.

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at Finance@synergipro.in.