Compliance & Ethics — SynergiPro BPO Solutions Pvt. Ltd.

Compliance, Security & Corporate Governance

SynergiPro BPO Solutions Pvt. Ltd. is committed to running its operations with integrity, respect for the law, and the highest standards of data protection and governance. This page summarizes our compliance pillars, policies, certifications and how you can report concerns securely and confidentially.

🔐 Data Privacy & Cybersecurity

Protecting customer and client data is central to our operations. We maintain a layered security posture combining people, process and technology to minimize risk.

  • Encryption: 256-bit encryption for data-at-rest and TLS 1.2+ for data-in-transit.
  • Access Controls: Role-Based Access Control (RBAC) and periodic access reviews.
  • Monitoring: 24/7 SIEM monitoring, log retention & anomaly detection.
  • Endpoint Security: Managed EDR and secure configurations for remote work.

We run quarterly vulnerability scans and annual penetration tests by accredited third parties. All employees sign NDAs and complete mandatory privacy & security training during onboarding and annually thereafter.

📘 Legal & Regulatory Compliance

SynergiPro aligns its operational policies with applicable laws and industry guidance. Our compliance areas include:

  • RBI Guidelines: Collection & recovery practices, fair treatment of borrowers and grievance redressal.
  • Indian Statutes: IT Act, Companies Act, labor laws (PF/ESI), and tax regulations.
  • Financial Data Handling: PCI-DSS best practices where payment data is in scope.
  • Cross-border Processing: Data transfer agreements and minimal data transfer principles for international operations.

We maintain an internal compliance register, perform periodic compliance audits, and publish annual compliance attestations for clients and partners upon request.

📜 Certifications & Standards

Our systems and processes are independently certified or mapped against internationally recognized standards:

  • ISO 9001: Quality Management
  • ISO/IEC 27001: Information Security Management
  • PCI-DSS: Payment Card Industry Data Security Standards (where applicable)
  • GDPR Principles: Data subject rights and lawful processing for EU residents

Certifications are renewably audited. Clients may request copies of our certification attestations under NDA.

👥 Employee Conduct & Workplace Ethics

We maintain a robust Code of Conduct that governs employee behavior, ethical standards and professional responsibilities.

  • Zero tolerance for discrimination, harassment or workplace misconduct.
  • Mandatory background checks & periodic re-verification for all client-facing staff.
  • Compulsory training on RBI fair-practice code, privacy, and complaint handling.
  • Structured escalation, performance audits and corrective action processes.

We also maintain an employee grievance mechanism and an independent HR review panel to ensure fair and timely resolution of internal complaints.

🌍 Corporate Social Responsibility & Sustainability

Corporate responsibility at SynergiPro focuses on three pillars: Environment, Community & Governance.

  • Environment: Paper reduction initiatives, energy-efficient sites and e-waste recycling programs.
  • Community: Local skilling programs, education sponsorships and partnerships with NGOs.
  • Governance: Transparent procurement, vendor due diligence and anti-corruption policies.

🛡 Whistleblower & Compliance Reporting

If you suspect any wrongdoing, data breach or unethical conduct, we provide secure channels to report incidents:

  • Email (confidential): compliance@synergipro.in
  • Phone: +91-78270 39818 (Mon–Sat, 09:30–18:00 IST)
  • Secure Online Form: Use the "Report a Concern" button — submissions remain confidential.

All reports are triaged by our Compliance Committee. Retaliation against whistleblowers is strictly prohibited.

Disclaimer: This page provides an overview of SynergiPro’s policies and controls. Specific contractual obligations and regulatory commitments are governed by signed agreements and the relevant statutory provisions. For official documentation, certification copies, or contractual compliance attestations, please contact compliance@synergipro.in.