Email & Chat Support Outsourcing Services
We offer intelligent, multilingual, and SLA-driven Email & Live Chat Support designed for Banks, NBFCs, Insurance Providers, Fintech Companies, E-commerce Platforms, and Service-Based Enterprises. Our support teams work 24×7 to ensure faster query resolution, higher customer satisfaction and cost efficiency while maintaining your brand’s tone and professionalism.
99.5%
Email Response Accuracy
1.2 Min
Average Chat Response Time
24×7×365
Multi-Language Support
450+
Dedicated Agents
📩 Professional Email Support
• Personalized responses aligned with your brand voice
• Loan queries, EMI adjustments, insurance claims & grievance resolutions
• Templates & AI-powered response suggestions for faster TAT
• Email ticketing system with auto acknowledgment & SLA tracking
• Secure document handling & encryption-compliant communication
💬 Live Chat & AI Chatbot Support
• Real-time resolutions for account updates, application error support & payment issues
• AI+Human hybrid support for instant & escalated queries
• Chat transcripts, sentiment analysis & customer satisfaction rating system
• Chatbot integration for FAQs, EMI calculators, KYC tracking
• Available on Website, Mobile App, WhatsApp, Telegram & Web Portal
📱 WhatsApp & Social Media Helpdesk
• Instant WhatsApp support for EMI reminders, due alerts & soft collections
• API-based OTP, payment link sharing & query acknowledgment
• Facebook, Instagram, Twitter & LinkedIn message handling support
• Auto-replies during non-working hours with CRM integration
• Ticket routing to human agent when complex questions appear
📊 SLA, Quality Monitoring & Technology
✔ Average First Response Time (FRT): Under 2 Minutes (Chat) & Under 3 Hours (Email)
✔ 3-Level Quality Check: Language, Accuracy, Compliance, Tone
✔ ISO 27001 & RBI-Compliant Data Security Framework
✔ CRM + Helpdesk + Ticketing Dashboard + Supervisor Login
✔ Daily/Weekly Productivity Reports & CSAT/NPS Analytics
✔ Role-Based Access Control & Encrypted User Logging
Transform Your Customer Support Experience
Provide faster, smarter and empathetic communication across all digital platforms with our Email & Chat Support Teams. Let’s help you increase trust, retention and productivity — while reducing operational costs.
🚀 Get a Custom Proposal