Customer Care & Support Outsourcing Services
We provide end-to-end customer care, borrower assistance, and post-loan support solutions for Banks, NBFCs, Fintech Platforms, MFIs, Insurance Companies & Corporates. Our multilingual support team, AI-enabled infrastructure, and fully compliant process ensure faster resolutions, higher CSAT scores and enhanced brand reputation.
500+
Certified Support Executives
150+ Cities
Pan-India Coverage
99.2%
Ticket Resolution Accuracy
24×7
Multi-Lingual Live Support
🎧 Inbound Contact Centre
• Loan account, EMI & repayment assistance
• Moratorium, foreclosure & settlement support
• Grievance handling with TAT-based escalation
• IVR integration, call monitoring & analytics
📞 Outbound Follow-ups & Retention
• EMI reminders & payment follow-ups
• Proactive NPA / delinquency prevention calling
• Win-back strategies for inactive or closed customers
• Customer feedback & satisfaction surveys
💬 Digital & Omni-Channel Support
• WhatsApp, Email, Chatbot, SMS & Mobile App services
• AI-driven chat automation & sentiment analysis
• Secure payment links, callback & ticketing system
• Live interaction dashboard & query tracking
🌟 Additional Value-Added Services
• Personalized Welcome Calls & Onboarding Assistance
• Digital Loan Agreement Assistance & KYC Support
• Soft Collection Calls for Early-Stage DPD Buckets
• Escalation Desk, Nodal Officer & Regulatory Complaint Handling
• Real-time SLA Tracking, Performance Dashboards & Client Login Access
• Dedicated Account Manager & Monthly Business Review Meetings (MBR)
Ready to Outsource Your Customer Support?
Let's build a customer-first support ecosystem that enhances experience, trust and recovery performance — all under your brand name.
📩 Request a Proposal