Collections & Professional Services
Ethical, RBI-compliant loan recovery and end-to-end BPO services for Banks, NBFCs, Fintechs & Corporates. Technology-led, people-driven, results-focused.
Trusted Collections Partner — Compliance First, Results Always
SynergiPro provides structured recovery programs across DPD 0–365+. We combine skilled human intervention, analytics-driven segmentation, and secure technology to recover dues ethically while preserving customer dignity and brand trust.
- End-to-end collections: Pre-legal, mid-stage, hard buckets & legal escalation.
- Tech-enabled: Predictive dialers, speech analytics, dashboards & automated payment links.
- Compliance & security: RBI-aligned processes, encrypted data handling, and audit-ready reports.
Key Performance Metrics
Transparent SLAs, daily MIS & dedicated client success manager for every engagement.
Comprehensive Services
A complete suite of collection and support services — designed for lenders, fintechs and corporate receivables teams.
Loan Recovery & Collections
Soft-to-hard recovery campaigns, settlements, EMI structuring and legal escalation under RBI guidelines. Custom KPIs & client-specific ROIs.
- DPD segmentation & priority routing
- Payment link integration (UPI, netbanking)
- Settlement approval workflows
Customer Care (Voice & Non-Voice)
Inbound/outbound support, grievance resolution, and multilingual contact centre operations with SLA-driven dashboards.
- IVR, CRM & chatbot integration
- 24×7 multi-lingual agents
- Quality audits & CSAT tracking
Data Management & Analytics
MIS, dashboards, predictive scoring, portfolio analytics, and reconciliation — enabling smarter recovery decisions and higher recoveries.
- Power BI / Tableau dashboards
- Predictive propensity-to-pay models
- Daily / weekly MIS & exception reports
Field & On-Ground Recovery
Trained field agents for doorstep negotiation, secured asset verification and repossession coordination when required.
- Agent ID & authorization verification
- Geo-tagged field reports
- Safety & compliance protocols
Legal & Compliance Support
Legal notice drafting, SARFAESI support, Lok Adalat handling and court coordination with experienced legal partners.
- Notice templates & audit trails
- Legal team coordination & case tracking
Telecalling & Lead Generation
High-quality lead lists, appointment setting, tele-sales, and nurture campaigns to maximize conversions and collections.
- Script optimization & A/B testing
- Performance-based engagement models
Structured Collection Process (DPD-based)
A compliant, stage-wise approach with measurable outcomes and escalation controls.
DPD 0–30 • Early Engagement
Automated reminders, soft calls, and payment facilitation to prevent slippage. Highest customer experience focus.
Outcome: High promise-to-pay rate; reduced escalation
DPD 31–90 • Negotiation Phase
Account segmentation, tailored settlement offers and supervisory approvals for structured recoveries.
Outcome: Maximized recoveries with minimal legal cost
DPD 91–180 • Intensified Recovery
Field visits, legal notices, and intensive follow-ups with compliance logs and client approvals.
Outcome: Balanced recovery vs. legal overhead
DPD 181+ • Legal & Closure
Legal escalation, auction coordination, settlements & final closure documentation with client reporting.
Outcome: Final resolution, asset realization & compliance-certified closure
Why Choose SynergiPro
Compliance-First
RBI & legal compliance embedded in processes; audit-ready records and training.
Custom Technology
Integrations, dashboards, and predictive scoring to boost collector productivity.
Experienced Teams
Trained agents, legal counsel & field supervisors aligned with client SLAs.
Transparent Reporting
Daily MIS, exception dashboards & client self-service portal.
What Our Clients Say
“SynergiPro delivered measurable improvements in recovery across our retail portfolio. Reporting is crisp and the team is responsive.”
— Head of Collections, National NBFC
“Their tech-enabled approach and compliance framework made collaboration effortless. Great partner.”
— COO, Fintech MSME Lender
Ready to Reduce NPAs & Improve Liquidity?
Schedule a free consultation and portfolio health check — we will present a recovery action plan and expected ROI tailored to your portfolio.
Contact & Office
For commercial enquiries, partnerships, onboarding and careers, contact our dedicated teams below.
Head Office:
Jb/6, 1st Floor, Plot No.74/666,
Jagda, Sundergarh, Koida, Odisha, India - 769042
Business Enquiries
business.development@synergipro.in | +91-78270 39818
Careers
hr@synergipro.in | Mention position & location
Support
support@synergipro.com | +91-87654 32109
Office Hours: Mon–Sat 09:30–18:30 (IST). Sunday: Closed